RIGHT OF WITHDRAWAL

  • In case the customers decide to exercise their right of withdrawal, the goods can be returned in 14 days (beginning on the day they received their order). In this case, customers can decide to ask for a refund or an exchange.
  • In case of purchase of more than one item, the customer has the right also to return only one item.
  • To exercise the right of withdrawal, it is necessary to send a request to
    customerservice@staging.zodyak.co.uk informing about purchase order number, item code number that must be returned and the choice of withdrawal: Size Exchange or Refund.
  • Once the request of withdrawal is received, ZODYAK.CO.UK will send to the customer a confirmation by email with the Withdrawal Authorization number. This number must be indicated on the waybill of the courier which is indicated in the Authorization email.
  • The shipping cost of the items the customers wish to exchange or return shall be at their expenses and correspond to 10 GBP from United Kingdom and Europe, 20 GBP from the rest of the world.

SIZE EXCHANGE

  • It is possible to exchange the product with a different size or a different colour (if available). It is not possible to exchange any product with a different model/item.
  • Only one exchange is applicable for each withdrawal.

 REFUND

  • Once the goods are received and checked by ZODYAK.CO.UK, the withdrawal can be authorized and full refund will immediately be processed.
  • In case of payment with credit card, the refund will be available in about 10 working days, depending on each credit card company.
  • In case of payment through PayPal, the refund will be transmitted to same account.

WITHDRAWAL REGULATIONS

  • To be able to exercise the right of withdrawal, the goods must be returned complete and without any sign of having been used, worn, washed or damaged.
  • Returned items must be intact and show all labels, packaging and accessories as when they were received.
  • Returned items must be shipped using same parcel which was received with the order.
  • In case the item received has a flaw, ZODYAK will need photographical evidence before authorizing the withdrawal; in this case, ZODYAK will provide full refund of the goods and of the return delivery dispatch amount.
  • No return will be authorized in case of worn goods.
  • ZODYAK.CO.UK will not accept items returned without authorisation or non-compliance to one of above mentioned withdrawal terms and selling regulations. Goods will be returned to same customers’ address.